Finance
Vehicle Finance Status Disclosure for Hiltop Motors Ltd trading as Cargem
Who are we?
Hiltop Motors Ltd trading as Cargem, a dealership acting as a credit broker in arranging finance for vehicle transactions.
Are we authorised to arrange finance for you?
Yes, we are authorised and regulated for credit-broking activities by the Financial Conduct Authority ("FCA"). We are not a lender. Our FCA Firm Reference Number is 665436. For more information, please visit the FCA website at: https://register.fca.org.uk/. Please note that business customers may not be protected under the Consumer Credit Act 1974 or FCA rules.
What can we do to help finance your vehicle?
We can introduce you (whether direct or through a specialist credit broker) to a number of finance companies ("funders") who may be able to finance your transaction. There are other funders to which we cannot introduce you which may also be able to offer you finance.
We will provide you with information and explanations about the finance products that may be available to you, and we will ensure that this is based on the information you give us about your needs and circumstances so that it is suitable for you. Finance is arranged subject to status and terms and conditions. We cannot guarantee that we will be able to secure finance for you.
Can we give you independent financial advice?
We are not independent financial advisers and so are unable to provide you with independent financial advice.
Do you have to pay for our service?
No, you make no payment to us
But a funder we work with will pay us a percentage of the advance or a fixed amount of commission for introducing you to them. Different funders/brokers will pay us different amounts. We will declare the commission amount before you enter into an agreement with us.
What happens if you can no longer pay your car finance?
Your vehicle may be repossessed if you do not keep up with the payments.
How will we use your information?
We will use your information to obtain quotes from funders and brokers to process finance applications through them and we and/or they may also conduct a search of your record held with one or more credit reference agencies.Credit checks may as a result appear on your credit file lodged by organisations with whom you have not dealt directly. The personal information collected will also be shared with fraud prevention agencies who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected you could be refused certain services, finance or employment.
We are registered as a data controller with the Information Commissioner's Office under registration number ZA278243
What can you do if you wish to complain about our services or contact us?
If you wish to make a complaint, please contact us:
by writing to us at:
Cargem, 1 Stansfeld Road, Beckton, London, E6 5LU: or
by emailing [email protected]; or
by telephoning 020 8364 1655
If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction, please contact the Financial Ombudsman Service ("FOS" - www.financial-ombudsman.org.uk). Please note that FOS may not be able to deal with complaints from business customers.